If you saw my post from yesterday concerning my internet connectivity, you might have noticed a comment from an employee of Comcast, acting in an official capacity. My Dad turned me on to the comment today through email and so I was able to contact Mr. Casem and tell him the rest of the story of the service visit yesterday.
Within the hour, he called my phone to ensure that I had received his, (and Comcast's) apology and to promise that action to prevent the circumstances from reoccuring wowuld be reviewed and implemented. He was concerned and polite and promised to forward my email to the customer service department for Comcast in Utah.
And within the next hour, I heard from that Customer Service person who was also very concerned that I didn't get great service yesterday and also promised to consider my suggestions for implementation by their service staff.
So I don't know how Comcast found my simple blog post yesterday but somehow they did and they not only contacted me but took action to ensure my continued satisfaction with their service. I thought that was pretty neat that they went to so much trouble and I appreciate the personal contact.
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